Privacy Policy

1.2 This privacy policy applies to all individuals who access Candylicious' website, or purchase any of the products we sell through the Website or any other channel. For the avoidance of doubt, this includes the purchase of Products on a recurring monthly basis.

1.3 Candylicious is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

1.4 Candylicious may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy and any change to it is effective immediately.

  1. What information we collect

2.1 We may collect the following information from you: your name, your email, your age, your gender, payment information, billing/delivery address, weight, height, exercise habits, lifestyle information, diet information, medical history and personal goals.

2.2 We may collect this information when you use our Website, when you complete any of the questionnaires/quizzes on our Website, when you sign up to our newsletters, when you register for any rewards we offer, when your register for any events we may organise, when you communicate with us about a product you have received or are due to receive, when you provide us feedback about our Products.

2.3 You agree that we can email you about our Website, our Products and other updates we think you would be interested in hearing about.

2.4 If we ask you to provide any other personal information not described above, the personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point that you are asked to provide personal information.

2.5 We may also collect information automatically from your device when you visit our Website. This may your IP address, device type, unique device identification number, browser-type, country or city location and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.

2.6 We collect this information to better understand who is using our Website, how they are using it, where they come from and what content on our Website they find interesting and useful. This information is used by us to improve your experience on our Website and to ensure that the content we provide is relevant.

  1. Cookies

3.1 A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

3.2 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

3.3 Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

3.4 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

  1. Links to other websites

4.1 Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

  1. Sharing your information with third parties

5.1 In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery, as well as administration service providers who may lie outside the EEA.

5.2 Candylicious only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which means they can only use your data to provide services to Candylicious and to you, and for no other purposes.

5.3 We may disclose your personal information if we are required to do so by law or if you violate our Terms and Conditions.

  1. Your consent

6.1 When you use our Website, purchase any of our Products or provide us with any data via our Website, via email or via replies to advertisements or other marketing communications, we will assume that you have given us your consent to use your personal information in the ways outlined above in this policy

6.2 If we require your information for another reason, such as marketing, we will ask you directly for your consent or provide you with the opportunity to say no.

6.3 If you wish to withdraw your consent at any time, please see the contact details at bottom of this Privacy Policy.

  1. Data retention

7.1 We will retain the personal information we collect from you for as long as our business reasonably needs this information.